Since it is at least 15 years since she had received any child benefit, this came as a bit of a shock!
A call by Doug to HMRC put matters straight but, had the letter gone in a drawer and not been opened, our client would have been put onto an unfavourable tax code.
This is not the only mistake we’ve had to rectify recently.
When you receive a letter from HMRC please read – and check it – carefully. HMRC seem particularly error prone at the moment and it is worth checking tax notices to ensure you are not being wrongly penalised.